Our welcoming team of employee benefits professionals are some of the most experienced in the industry, with over 150 years of combined expertise. Their long tenures with 121 Benefits are matched only by their ongoing commitment to our clients.
Linda Heuer, MBA, RPA-CEBS
For 20+ years, Linda has immersed herself as a consultant of COBRA, cafeteria, HSA, and HRA plan strategy and design. Along the way, she has become a proponent of high-touch customer service, today overseeing our client experience. Under Linda’s leadership, 121 Benefits ensures that each one of our clients and their employees receives custom, one-to-one service along with expert guidance.
Terri manages the 121 Benefits Operations, including the administration team that supports customer service, banking, accounting, plan administration, and systems. She joined our team in 2010, bringing over 30 years of executive experience managing operations and customer service organizations.
Benefits Administration Manager
Julie’s 20 years of extensive COBRA/Continuation and Retiree Billing experience allows her to thoroughly understand the intricacies of compliance and administration for these services. Since 2010, she has been confidently assisting with our clients’ needs and questions in this technically complex area.
Terri Jo Halverson, CEBS
Client Service Manager
Terri Jo draws upon nearly 20 years of experience working directly as an HR professional and specifically with pre-tax benefits. In her current role, she supports many of our larger accounts with an emphasis on communications and compliance. She’s been with 121 Benefits since 2011 and has earned the International Society of Certified Employee Benefits Specialist designation.
Client Service Manager
Deb’s well-rounded background in human resources and 25+ years of experience in employee benefits informs her current role as client service manager. With 121 Benefits since 2009, she acts as the point-of-contact for client service and compliance issues.
Cindy brings over 20 years of product and client service experience with cafeteria, HSA, HRA, COBRA and transportation plans. Joining us in 2016, Cindy manages our customer service and benefit administration teams for all reimbursement accounts.
Sharon manages the financial aspects of plan administration, including billing, bank reconciliation, and financial reporting. She contributes more than 20 years of industry experience and has been with 121 Benefits since 2009.